The online Complaints Book aims to simplify and modernize the process of filing and monitoring complaints. The service has been available online since July 1, 2017, giving the user even more functionality compared to the physical format.
Thus, in order to help users, an app for mobile devices is also available that allows using the service.
Complain and compliment easily from your Android or iOS smartphone
The mobile application of Complaint book allows users, in a simple and accessible way, to have access to submit and consult Complaints, Praises and Suggestions. Thus, when a complaint is submitted, it is automatically sent either to the complained entity or to the sector's regulatory body.
Therefore, when using the mobile phone to make complaints, compliments or suggestions, the app takes advantage of GPS in order to easily identify the economic operator. In addition, the operator can also be easily identified through a set of filters.
Have the Complaints Book on your smartphone
In order to use the Complaints Book, the user can only submit a “simple complaint” or argue with information that supports it. In addition to text, you can attach images, take photos and also send an audio message.
In conclusion, after submitting the complaint, the customer receives a copy of it in his email. In addition, you should also receive a response to your complaint from the entity claimed within 15 working days.